Customer surveys are a strategic tool for upper management to really understand how their companies, products, services, and people are perceived in the marketplace.
We’ve seen this process deliver long-lasting tangible benefits again and again. Why will your customers talk to us? Because we’re a credible and neutral entity. We come from the printed packaging industry and we’re technical. We speak your customers’ language, and surveying your customers is engaging your customers. It’s letting them know that you are fixated on making sure you are meeting their requirements and that you take their feedback very seriously. Surveying your customers is one of the best public relations moves your company can make.
Focus on real opportunities. Confirm trends. Isolate problems.
In the customer survey work we do, we can help you:
- Drive continuous improvement
- Avoid preventable losses
- Find out how you measure up against your primary competitors
- Build market share
- Isolate your competitive strengths and weaknesses
Surveying your customers is critical in developing next steps, understanding barriers to entry, fixing weaknesses, and accelerating growth. Customer surveying offers you product, identity, and personnel development all at the same time. This is not blue-sky thinking. These things directly help sales.
We do a lot of customer surveys, for both package printers and converters, and for industry suppliers. When you have us work with you to design the content of the outreach and then carry out the effort, you can be certain that the detailed results we will deliver are exactly what C-Level management needs; the absolute truth without any filters.
Give us a call or simply drop us a line if you want more information about LPC’s customer survey options.